+1-949-508-0399 [email protected]

Call Center Quality Supervisor

Industry: Debt Consolidation & Lending

We are seeking a Call Center Quality Supervisor to join our team. This role is pivotal in maintaining the highest level of service to our customers in the debt consolidation and lending industry.

Responsibilities:

Monitor and evaluate a substantial volume of inbound and outbound calls to ensure high quality customer service.
Complete Quality Assurance forms for each call monitored, providing feedback and areas for improvement.
Identify trends and provide actionable insights to improve call center efficiency and customer satisfaction.
Collaborate with the management team to develop and implement call center policies and procedures.
– *Train and coach* call center representatives and liaise with the training department to ensure consistency.

Requirements:
– Proven experience in a similar role in the debt consolidation or lending industry.
– Excellent listening, verbal, and written communication skills.
– Strong analytical and problem-solving skills.
– Ability to work well in a team and foster a positive work environment.

Join us in delivering top-notch customer service in the debt consolidation and lending industry. Apply today!