Job Title: CSR (Night Shift)

📢 We’re Hiring! 💻 CSR (Night Shift) Needed at Bixisoft Pvt Ltd! 🚀

📍 Location: DHA Multan (on-site)
🌙 Timings: Night Shift (7:30 PM – 4:30 AM)
📩 Apply Now: bixisoft.com/careers
📧Email CV: [email protected]

Job Description

We’re looking for a Customer Service Representative (CSR) to be the voice of our brand and support our customers across various channels. The ideal candidate will have excellent communication skills, a solution-oriented mindset, and a desire to help people. Whether it’s answering questions, solving issues, or simply being there for our customers, you’ll play a crucial role in ensuring customer satisfaction and loyalty.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner 📞💬✉️
• Resolve product/service issues and ensure customer satisfaction ✅
• Maintain detailed records of customer interactions 📚
• Escalate complex problems to the appropriate departments when needed ⚠️
• Identify customer needs and provide accurate information 🔍
• Follow up on customer interactions and ensure resolution 🔄
• Maintain a positive, empathetic, and professional attitude toward customers 😊🤝

Required Skills

• Strong verbal and written communication 🗣️✍️
• Good listening and problem-solving abilities 👂🧩
• Ability to stay calm under pressure 😌💪
• Basic computer proficiency (CRM tools, email handling) 💻📧
• Patience and emotional intelligence 💖🧠
• Time management and multitasking skills ⏰🔄
• Team player with a proactive attitude 🤝💡
• Fluency in English.

📩 Apply now & start your development career with us! 🚀
➡️ bixisoft.com/careers