Job Title: Call Center Agent

About Bixisoft:
Bixisoft is a leading technology company committed to innovation, diversity, and excellence. As a women-led organization, we strive to create an inclusive work environment that fosters growth and empowers our employees.

Job Description:
We are seeking dynamic individuals to join our team as Call Center Agents. As a key point of contact for our clients, you will play a crucial role in delivering exceptional customer service. Responsibilities include handling inbound and outbound calls, addressing customer inquiries, providing product information, and resolving issues promptly. Successful candidates will possess excellent communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities:
1. Handle inbound and outbound customer calls professionally and efficiently.
2. Provide accurate information about products and services.
3. Address customer inquiries, concerns, and issues in a timely manner.
4. Maintain a positive and customer-centric approach in all interactions.
5. Document and update customer records with relevant information.
6. Collaborate with team members and other departments to ensure effective communication.

Requirements:
1. Excellent communication and interpersonal skills.
2. Previous experience in a customer service or call center role is preferred.
3. Ability to multitask and work in a fast-paced environment.
4. Strong problem-solving skills and attention to detail.
5. Basic computer skills and familiarity with CRM software.

Benefits:
– Competitive salary
– Comprehensive training programs
– Opportunities for career advancement
– Inclusive and supportive work environment
– Health and wellness benefits

Join Bixisoft and be part of a dynamic team dedicated to driving excellence in technology and customer service. 

Bixisoft is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.