Job Title: Live Chat Agent

Job Type: Full-time

About Bixisoft:
Bixisoft, a cutting-edge technology company, is seeking highly motivated individuals to join our team as Live Chat Agents. As a women-led organization, we are committed to fostering an inclusive work environment that values innovation, collaboration, and continuous growth.

Job Description:
We are looking for talented individuals to serve as Live Chat Agents, responsible for engaging with customers in real-time through our online chat platform. This dynamic role involves providing instant support, answering inquiries, and ensuring a positive customer experience. Successful candidates will have excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced, digital environment.

Key Responsibilities:
1. Engage with customers through live chat to provide assistance and answer queries.
2. Offer product information, troubleshooting guidance, and resolution to customer issues.
3. Ensure prompt and accurate responses to customer inquiries while maintaining a friendly and professional tone.
4. Collaborate with other teams to escalate and resolve complex issues.
5. Document customer interactions and maintain detailed records.
6. Stay informed about product updates and changes to provide accurate information to customers.

Requirements:
1. Strong written communication skills with a focus on clarity and professionalism.
2. Previous experience in live chat support or a customer service role is advantageous.
3. Ability to multitask and handle multiple chat conversations simultaneously.
4. Problem-solving skills and the ability to think on your feet.
5. Familiarity with digital communication tools and platforms.
6. Basic computer skills and proficiency in typing.

Benefits:
– Competitive salary
– Comprehensive training programs
– Opportunities for career advancement
– Inclusive and collaborative work environment
– Health and wellness benefits

Join Bixisoft and contribute to our commitment to excellence in technology and customer service. To apply, 

Bixisoft is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.